Privacy Policy

Bikes and Hikes LA (“BHLA”) recognizes privacy and security as being a concern for most individuals accessing the Internet. Whether you’re booking one of our quality products, or just browsing our site, we want to make you comfortable with our privacy practices and the security measures we take to protect your personal information. This statement discloses the privacy guidelines for U.S. BHLA consumer website(s). Information submitted solely in a business capacity is not covered by these guidelines. Please read our guidelines to understand the following information.

By using our Web site, you consent to the collection and use of your information by BHLA as set forth in the policy currently in effect. If we decide to change our policy, such changes will be posted here on the Web site, so please check back periodically to ensure you have the most current policy.

WHAT INFORMATION IS COLLECTED?

When a visitor communicates with us, BHLA may collect personally identifiable information, including name, title, company, address, e-mail address, or phone numbers. We do not require this information to obtain access to any part of our public site, but do require it if you wish to place an order.

In addition to ordering and registration, we may ask you for and collect personal information at other times, including by way of example, when you register for a forum, a class, or email subscription or when you participate in a promotion, or marketing campaign sponsored by BHLA or one of its business partners; when you want to find out about service offered in your area; when you complete surveys or other questionnaires; or when you send an e-mail to BHLA.

We also may use JavaScripts to collect non-personally identifiable information, user names and to match such user names with other personal information. This information is used to measure number of visits, average time spent on a BHLA Web site, pages viewed, etc. We use this information to measure the use of our sites and to improve the content of our sites.

WHO IS COLLECTING THIS INFORMATION?

When you are on a BHLA site and are asked for personal information, you are sharing that information with BHLA, its subsidiaries and related companies. The BHLA Web site may also contain various links to third-party Web sites. These sites may provide additional information, goods, services and/or promotions. These sites are owned and operated independently of BHLA, and have their own separate privacy and data collection practices. Any information you provide to these Web sites will be governed under the terms of their privacy policy, if any. BHLA has no responsibility or liability whatsoever for the independent actions or policies of these independent sites, and is not responsible for the content or privacy practices of such sites.

HOW IS MY INFORMATION USED?

BHLA’S primary goal in collecting personal information is to facilitate order processing and to enable us to contact you if a problem arises with your order. Providing such information when making a purchase is required. This information may also be used to provide you with a customized experience on our site.

The BHLA site may also contain optional surveys and questionnaires asking for information, as well as several opportunities for visitors to ask questions. We use the information you provide to help us design and build better products, to customize your shopping experience, and to provide advice and purchase recommendations. Taking part in any of these segments is always optional.

We also use the information we collect to help target valuable marketing and advertising offers. This kind of advertising may be done with banner ads as well as promotional e-mails sent by BHLA, or by third parties under contract with BHLA. BHLA may also match user information with third party data to help us better understand our customers. This means BHLA may combine the personal information you provide us with information available from other sources, including offline sources, to market new products or services we think may be of interest to you.

Finally, BHLA does research on our users’ demographics, interests, and behavior based on the information provided to us when making a purchase, during a promotion, from surveys and from the data that may be collected from JavaScripts. We do this to better understand and serve our users. This research is compiled and analyzed individually, and on an aggregated basis. BHLA may share this aggregated data with our business partners.

WITH WHOM DOES BHLA SHARE MY INFORMATION?

Except as outlined in this policy or on our Web site, BHLA never provides your personal information to third parties without your consent. BHLA shares the information you provide with BHLA subsidiaries and related companies. If you express an interest in a product or service, BHLA may share your personal information with your local BHLA dealer in order to meet your perceived needs.

BHLA may also share your personal information with third-party business partners so that they may provide services to BHLA that are consistent with the terms of this Privacy Policy, and this Web site (e.g. database management, sending targeted e-mails, sales, and conducting sweepstakes and other promotions on behalf of BHLA). BHLA takes great pride in utilizing only reputable business partners. BHLA may also, on occasion, provide personally identifiable information to third-party businesses as part of a specific product, service, or promotion.

BHLA’S Web site may also utilize third party vendors to provide products and services directly to BHLA consumers. If you desire to purchase a product or service from such third party, your personal information will be collected by the third-party company, and it may be shared with BHLA.

BHLA may also disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating this site’s Terms & Conditions or may be violating BHLA’S or other’s rights or causing injury to or interference with BHLA’S or other’s property. BHLA may also disclose or access personal information when we believe in good faith that the law requires it.

BHLA may also disclose aggregated user statistics in order to describe our Web site to prospective business partners, advertisers, and other third parties, and for other lawful purposes.

WHAT SECURITY MEASURES ARE USED TO PROTECT MY INFORMATION?

When you place an order or provide personal information, your transactions are encrypted for security. Encryption scrambles the information in your purchase, including your credit card number, so this information can only be viewed by BHLA.

BHLA uses Secure Sockets Layer (SSL) encryption technology, the highest level of security on the Internet. The SSL protocol provides server authentication, data integrity, and privacy on the Web. This security measure helps ensure that no impostors, eavesdroppers, or vandals get your personal information. SSL not only encrypts your personal and financial information transmitted, including credit card information, but also verifies the identity of the server and that the original message arrives safely at its destination.

However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, BHLA cannot ensure or warrant the security of any information you transmit to us or from our Web site, and therefore you use our site at your own risk. Once we receive your transmission, we use our best effort to ensure its security on our systems.

WHAT ABOUT MY CHILD’S PRIVACY?

This site is intended for use by persons over the age of 13. BHLA does not seek to collect information about children under the age of 13. No information should be submitted to or posted on this Web site by users under 13 years of age. If a child under the age of 13 submits personal information to this Web site, we delete the information as soon as we discover it and do not use it for any other purpose. BHLA encourages parents to take an active role in their children’s use of the Internet, and to inform them of the potential dangers of providing information about themselves over the Internet.

Please contact us via our Contact page, if you have questions regarding this policy.

You may also contact us by U.S. mail at:

Bikes and Hikes LA
8743 Santa Monica Blvd,
West Hollywood, CA 90069

BIKES & HIKES LA
Phone (323) 796-8555
Map Marker

8250 Santa Monica Blvd
West Hollywood, CA 90046